In today’s digital world, having basic digital skills is essential for full participation in society. The Digital Literacy Exchange Program (DLEP) in Canada was launched to provide seniors, newcomers, and underserved communities with access to essential digital training. Delivered through community organizations, libraries, and local centers, the program helped participants gain the confidence and skills needed to use online services, communicate safely, and participate actively in the digital economy.
In today’s rapidly evolving digital world, having strong digital literacy skills is essential for full participation in education, employment, and daily life. To ensure equal access to digital opportunities, the Government of Canada launched the Digital Literacy Exchange Program (DLEP). This national initiative supported organizations across the country in delivering accessible digital skills training to seniors, newcomers, low-income individuals, people with disabilities, and underserved communities.
This article explores the goals, target groups, benefits, and long-term impact of the DLEP in promoting digital inclusion across Canada.
The Digital Literacy Exchange Program was a federal initiative designed to help Canadians who face barriers to digital technology. By funding community-based organizations, the program made digital skills training more accessible, inclusive, and tailored to local needs.
Strengthen digital literacy across underserved communities
Support participation in Canada’s growing digital economy
Improve access to online services, education, and employment
Enhance online safety and critical digital awareness
Reduce the digital divide nationwide
Read more: The Importance of Digital Literacy in Elementary Schools
DLEP was specifically created for individuals who were least likely to access digital tools independently, including:
Seniors and older adults
Newcomers, refugees, and immigrants
Low-income families and individuals
People with disabilities
People with lower educational backgrounds
Residents of rural or remote communities
Individuals whose first language is not English or French
Read more: The Role of Parents in Digital Learning
DLEP focused on practical, essential digital skills that help individuals navigate daily life with confidence:
Basic computer and smartphone operation
Internet browsing and research
Email usage and communication tools
Accessing government services online
Using cloud storage and digital documents
Social media basics and online communication
Online banking and e-commerce
Cybersecurity and privacy awareness
These skills empower individuals to interact safely and effectively in a digital society.
The Digital Literacy Exchange Program was implemented in multiple phases:
Phase One (2017–2022):
Funding: $29.5 million
Phase Two (2022–2025):
Funding: $17.6 million
Program Completion:
March 2025
Over the course of the program, more than 650,000 Canadians received digital skills training through hundreds of community-based projects.
One of the program’s greatest strengths was its focus on community delivery. The Government of Canada partnered with:
Libraries
Schools and adult learning centers
Settlement agencies
Seniors’ associations
Non-profit organizations
Community hubs
Accessibility-focused organizations
These partnerships made training:
✓ Local
✓ Accessible
✓ Culturally relevant
✓ Flexible (online + in-person)
Families, teachers, youth mentors, and community volunteers played a crucial role in encouraging participation and supporting learning.
Read more: The Benefits of Learning Coding for Kids
The DLEP created long-lasting positive effects across communities:
Participants gained the confidence to use smartphones, computers, and online tools independently.
More people could access health services, government portals, job applications, and educational resources online.
Seniors learned how to stay connected, communicate with family, and protect themselves from online scams.
Newcomers gained essential digital skills needed for settlement, employment, and integration.
The program reduced barriers for remote communities and individuals with disabilities.
Canada’s digital landscape is evolving faster than ever. Ensuring that all citizens—regardless of age, income, language, or location—can participate fully is essential for:
Economic growth
Social inclusion
Educational success
Equal access to opportunities
DLEP proved that digital literacy is a fundamental right, not a luxury. Even though the program ended in 2025, its impact continues to shape community learning and inspire new initiatives for digital inclusion.
The Digital Literacy Exchange Program played a transformative role in promoting equal access to digital skills across Canada. By supporting underserved communities and empowering individuals with practical knowledge, the program strengthened digital inclusion nationwide.
